Chrysler Pacifica Hybrid may shut off while driving

NHTSA campaign 23V010000 · Reported 2023-01-17 · Chrysler (FCA US, LLC)

high How serious is it? About this label

Serious — an unexpected shutdown means a sudden loss of drive power and a higher risk of a crash, so schedule the free update as soon as you can.

What's wrong, in plain English

In these plug-in hybrid Pacifica minivans, a wiring connector inside the transmission can short out. When that happens, the engine can shut down without warning while you are driving, and the van loses the power that moves it. You could be left coasting in traffic or on the highway. The fix is a software update that changes how the vehicle's electronics handle the problem.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your van is covered. 2. Contact your Chrysler dealer about recall 03A (FCA customer service: 1-800-853-1403). 3. Have the dealer install the software updates — the repair is free.

Affected vehicles (6)

2018 Chrysler Pacifica
2019 Chrysler Pacifica
2020 Chrysler Pacifica
2021 Chrysler Pacifica
2022 Chrysler Pacifica
2023 Chrysler Pacifica

Who to contact

Chrysler — official Chrysler recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Chrysler electrical recalls: hybrid fires, sudden stalling and cruise control · all 9 Chrysler recalls in this area

Official notice

Component: ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES
Summary: Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Safety risk: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.