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Nissan Rogue folding key can shut vehicle off

NHTSA campaign 23V093000 · Reported 2023-02-16 · Nissan North America, Inc.

high How serious is it? About this label

Serious — the vehicle can shut down while you are moving and the airbags may not deploy in a crash; Nissan does not say to stop driving, but get the key fixed quickly and avoid bumping it.

What's wrong, in plain English

Your Rogue uses a folding "jackknife" key that flips open like a pocket knife. The key can fold shut on its own while you're driving. If it folds while it's in the ignition, bumping it with your hand or knee can shut the vehicle off in traffic. On top of that, if the vehicle shuts off, the airbags may not go off in a crash. The dealer fixes this by putting a small spacer in the key so it can't collapse.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is covered. 2. Contact your Nissan dealer to have the spacer installed, or call Nissan at 1-800-867-7669 (recall R22C5). 3. The repair is free — bring all of your keys so each one can be treated.

Affected vehicles (8)

2018 Nissan Rogue
2018 Nissan Rogue Sport
2019 Nissan Rogue
2019 Nissan Rogue Sport
2020 Nissan Rogue
2020 Nissan Rogue Sport
2021 Nissan Rogue Sport
2022 Nissan Rogue Sport

Who to contact

Nissan — official Nissan recall lookup

Customer service: 1-800-867-7669

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Nissan electrical recalls: stalling, blank screens, and LEAF battery overheating · all 11 Nissan recalls in this area

Official notice

Component: ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
Summary: Nissan North America, Inc. (Nissan) is recalling certain 2014-2020 Rogue and 2017-2022 Rogue Sport vehicles equipped with a jackknife style ignition key. The jackknife key may collapse into a folded position while driving.
Safety risk: Driver contact with a key in the collapsed position could inadvertently shut off the vehicle while driving, increasing the risk of a crash. Additionally, if the vehicle shuts off while driving, the air bags may not deploy in a crash as intended, increasing the risk of injury.
Remedy: Dealers will insert a spacer into the key slot of the jackknife key, free of charge. Interim notification letters notifying owners of the safety risk were mailed March 29, 2023. Owner notification letters are expected to be mailed August 30, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is R22C5.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.