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Cadillac Lyriq Battery Pack Loss Of Power

NHTSA campaign 23V367000 · Reported May 25, 2023 · General Motors, LLC

high How serious is it? About this label

A sudden loss of drive power increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number23V367000
Reported to NHTSAMay 25, 2023
ManufacturerGeneral Motors, LLC
Part affectedElectrical System:propulsion System:traction Battery
Vehicles covered1 model/year combination, model years 2023
Do-not-drive advisoryNo
Park-outside advisoryNo
RepairFree at any franchised dealer

What's wrong, in plain English

Certain Cadillac Lyriq vehicles may have connections inside the high-voltage battery pack that are out of position or were not welded correctly. This problem can cause the vehicle to suddenly lose drive power while you are driving, meaning the car may stop being able to move forward or accelerate as expected. Losing power unexpectedly on the road can make it difficult to keep the vehicle moving safely, especially in traffic or at higher speeds.

What you should do

1. Check your VIN at nhtsa.gov/recalls. 2. Contact your Cadillac dealer, or call GM's Cadillac customer service at 1-800-458-8006. 3. Dealers will inspect and, if necessary, replace the battery pack, free of charge.
Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V367000. More in how recalls work.

Affected vehicles (1)

Who to contact

Cadillac — official Cadillac recall lookup

Customer service: 1-800-458-8006

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Other Cadillac Lyriq recalls

All 13 Lyriq recalls

Official notice

Component
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Summary
General Motors, LLC (GM) is recalling certain 2022 GMC Hummer EV and 2023 Cadillac Lyriq vehicles. Certain connections within the high-voltage battery pack may be out of position or incorrectly welded, which can cause a loss of drive power.
Safety risk
A loss of drive power can increase the risk of a crash.
Remedy
Dealers will inspect and, if necessary, replace the high-voltage battery pack, free of charge. Letters explaining the safety risk were sent to owners January 5, 2024. Owner notification letters were mailed June 6, 2023. Owners may contact GM's Cadillac customer service at 1-800-458-8006 and the EV Concierge number: 1-833-HUMMER-EV (1-833-486-6373). GM's number for this recall is N232404441.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.