Lincoln Nautilus rear shocks may damage brake hoses

NHTSA campaign 23V439000 · Reported 2023-06-23 · Ford Motor Company

high How serious is it? About this label

Serious: the notice does not tell owners to park the vehicle, but a damaged brake hose means longer stopping distances, so get it inspected quickly and stop driving if braking feels soft or weak.

What's wrong, in plain English

The rear shock absorbers on these SUVs may have been built incorrectly. A badly made shock can damage nearby parts, including the rubber hose that carries brake fluid to a rear wheel, the axle shaft, a wheel speed sensor, and the suspension links. If that brake hose gets damaged, your vehicle can take longer than normal to stop. Ford dealers will inspect these parts and replace the shocks, brake hoses, sensor, or axle shafts as needed at no cost.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is affected.
2. Call your Lincoln dealer or Ford customer service at 1-866-436-7332 (recall 23S32) to schedule the inspection.
3. Have the affected parts inspected and replaced as needed — the repair is free.

Affected vehicles (1)

2023 Lincoln Nautilus

Who to contact

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why do Lincoln rear suspension parts break or come loose? · all 6 Lincoln recalls in this area

Official notice

Component: SUSPENSION:REAR:SHOCK ABSORBER
Summary: Ford Motor Company (Ford) is recalling certain 2023 Lincoln Nautilus vehicles. The rear shock absorbers may have been manufactured incorrectly, which can result in damage to the rear brake hose, rear axle half shaft, wheel speed sensor, and/or stabilizer bar end links.
Safety risk: A damaged brake hose can extend the distance required to stop the vehicle, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the rear shocks, rear brake hoses, rear wheel speed sensor, and rear half shafts as necessary, free of charge. Owner notification letters were mailed August 17, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S32.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.