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Mercedes-Benz GLC headlights aimed too high, blinding drivers

NHTSA campaign 24V070000 · Reported 2024-02-02 · Mercedes-Benz USA, LLC

medium How serious is it? About this label

Badly aimed headlights can blind oncoming drivers and raise the risk of a crash, but the notice doesn't tell owners to stop driving — schedule the adjustment when convenient.

What's wrong, in plain English

On these Mercedes GLC models, the headlights may have been aimed too high from the factory. Headlights pointed up throw glare into the eyes of drivers coming the other way, making it harder for them to see the road. That means the vehicles don't meet the federal rule for lights and reflectors. A dealer will check how the headlights are aimed and lower them if needed, at no charge to the owner.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is included. 2. Call your Mercedes-Benz dealer or MBUSA customer service at 1-800-367-6372 to make an appointment. 3. Have the headlight aim inspected and corrected — the repair is free.

Affected vehicles (1)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
EXTERIOR LIGHTING:HEADLIGHTS
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2022 GLC 300, 2020 GLC 350e, and 2020-2022 AMG GLC 43 vehicles. The headlights may be incorrectly adjusted too high and create a glare for oncoming traffic. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Safety risk
Incorrectly aimed headlights can reduce the visibility of oncoming traffic, increasing the risk of a crash.
Remedy
Dealers will inspect the headlight adjustment and correct it if necessary, free of charge. Owner notification letters were mailed February 23, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.