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Ram ProMaster vans missing a side door beam

NHTSA campaign 24V416000 · Reported 2024-06-06 · Chrysler (FCA US, LLC)

high How serious is it? About this label

The van drives normally and nothing will fail while you are on the road, but it offers less protection than it should in a side-impact crash, so schedule the repair promptly.

What's wrong, in plain English

These vans were built without a steel beam inside one of the side doors. That beam is what helps protect people inside if another vehicle hits the van from the side. The sticker on the door frame also lists the wrong number of seats, so the van could end up loaded with more people than it should carry. Dealers will install the missing door beam and put a corrected label over the old one, free.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm recall 53B applies to your ProMaster.
2. Book a service appointment with a Ram dealer to have the door beam installed and the corrected seating label applied — both are free.
3. Questions? Call FCA US customer service at 1-800-853-1403.

Affected vehicles (4)

Who to contact

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
STRUCTURE:BODY:DOOR
Summary
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."
Safety risk
A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
Remedy
Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 53B.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.