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Genesis GV60, GV80 Backup Camera May Go Dark
high How serious is it? About this label
Losing the rearview camera image while backing up reduces what the driver can see behind the vehicle, raising the chance of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 24V584000 |
|---|---|
| Reported to NHTSA | Aug 7, 2024 |
| Manufacturer | Hyundai Motor America |
| Part affected | Back Over Prevention: Sensing System: Camera |
| Vehicles covered | 3 model/year combinations, model years 2024–2025 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
In certain Genesis GV60 and GV80 vehicles, the rearview camera image may shut off while the vehicle is being driven in reverse. This means that the picture the camera normally shows on the display, which helps the driver see what is behind the vehicle, may disappear while the driver is backing up, leaving the driver without that view of what is behind the vehicle.
What you should do
2. Contact a dealer, or call Genesis customer service at 1-844-340-9741.
3. The rearview camera software update will be done free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V584000. More in how recalls work.
Affected vehicles (3)
Who to contact
Genesis — official Genesis recall lookup
Customer service: 1-844-340-9741
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Official notice
- Component
- BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Summary
- Hyundai Motor America (Hyundai) is recalling certain Genesis 2024-2025 GV60 hybrid and 2025 GV80 vehicles. The rearview camera display may shut off when the vehicle is driven in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Safety risk
- A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
- Remedy
- Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 11, 2024. Owners may contact Genesis Customer service at 1-844-340-9741. Hyundai's number for this recall is 024G.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.