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Genesis GV60 and GV80 backup camera may shut off

NHTSA campaign 24V584000 · Reported 2024-08-07 · Hyundai Motor America

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Losing the backup camera view increases the chance of hitting something or someone behind you, so the vehicle is still drivable but you should back up slowly, check your mirrors and turn around to look until it is fixed.

What's wrong, in plain English

Hyundai is recalling certain 2024-2025 Genesis GV60 and 2025 GV80 vehicles. When you shift into reverse, the backup camera picture may shut off instead of showing on the screen. Without that picture, you cannot see what is directly behind the vehicle while you are backing up. Dealers will update the camera software at no cost, and owner notification letters were mailed September 11, 2024.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your Genesis is included.
2. Contact your Genesis dealer, or Genesis customer service at 1-844-340-9741, and reference recall 024G.
3. Schedule the free camera software update.

Affected vehicles (3)

Who to contact

Genesis — official Genesis recall lookup

Customer service: 1-844-340-9741

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary
Hyundai Motor America (Hyundai) is recalling certain Genesis 2024-2025 GV60 hybrid and 2025 GV80 vehicles. The rearview camera display may shut off when the vehicle is driven in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Remedy
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 11, 2024. Owners may contact Genesis Customer service at 1-844-340-9741. Hyundai's number for this recall is 024G.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.