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Tesla Cybertruck Rearview Camera Image May Be Delayed

NHTSA campaign 24V718000 · Reported Sep 26, 2024 · Tesla, Inc.

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A delayed rearview camera image gives the driver less view of what's behind the vehicle, which the notice says increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number24V718000
Reported to NHTSASep 26, 2024
ManufacturerTesla, Inc.
Part affectedBack Over Prevention:software
Vehicles covered1 model/year combination, model years 2024
Do-not-drive advisoryNo
Park-outside advisoryNo
RepairFree at any franchised dealer; this one can be delivered as an over-the-air software update

What's wrong, in plain English

Tesla is recalling certain 2024 Cybertruck vehicles because the rearview camera image may be delayed after the driver shifts into reverse. A delayed image gives the driver less view of what's behind the vehicle when backing up, which the notice says increases the risk of a crash.

What you should do

1. Check your VIN at nhtsa.gov/recalls.
2. Contact Tesla customer service at 1-877-798-3752 if you have questions.
3. The repair is a free over-the-air software update.
Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V718000. More in how recalls work.

Affected vehicles (1)

Who to contact

Tesla — official Tesla recall lookup

Customer service: 1-877-798-3752

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Other Tesla Cybertruck recalls

All 11 Cybertruck recalls

Official notice

Component
BACK OVER PREVENTION:SOFTWARE
Summary
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck vehicles. The rearview camera image may be delayed after shifting into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Safety risk
A delayed rearview image reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Tesla released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed November 25, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-016. (over-the-air software update)

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.