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Chevrolet Equinox EV pedestrian warning sound too quiet

NHTSA campaign 24V925000 · Reported 2024-12-12 · General Motors, LLC

medium How serious is it? About this label

A vehicle that fails to make sufficient sound may result in pedestrians being unaware of an approaching vehicle, increasing the risk of injury. The notice does not tell owners to stop driving.

What's wrong, in plain English

Electric cars are nearly silent, so they play a warning sound at low speeds to alert people walking nearby. On certain 2025 Chevrolet Equinox EVs, the software that controls that sound was loaded incorrectly, so the noise the car makes is quieter than the government requires. The car itself drives normally, but someone crossing in front of you, especially in a parking lot, may not hear you coming. A dealer reloads the correct software.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Call your Chevrolet dealer or Chevrolet customer service at 1-800-222-1020 (recall N242479760) to schedule the software update.
3. Have the dealer reprogram the module — the repair is free, and go slowly near people on foot until it is done.

Affected vehicles (1)

Who to contact

Chevrolet — official Chevrolet recall lookup

Customer service: 1-800-222-1020

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
Summary
General Motors LLC (GM) is recalling certain 2025 Chevrolet Equinox EV vehicles. The pedestrian alert sound system may have incorrect software and not produce sound at a sufficient volume. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Safety risk
A vehicle that fails to make sufficient sound may result in pedestrians being unaware of an approaching vehicle, increasing the risk of injury.
Remedy
Dealers will update the software in the body control module (BCM), free of charge. Owner notification letters were mailed January 21, 2025. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N242479760.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.