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Chevrolet Equinox EV pedestrian alert sound doesn't change enough

NHTSA campaign 25V878000 · Reported 2025-12-18 · General Motors, LLC

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A pedestrian may not notice the vehicle moving and could be hit, but the notice does not tell owners to stop driving.

What's wrong, in plain English

Certain 2025 and 2026 Chevrolet Equinox EVs do not change their warning sound enough between sitting still and rolling at low speed. Electric vehicles make almost no engine noise, so they are required to produce a sound that tells people on foot the vehicle is moving. Because the difference is too small here, someone nearby may not realize the Equinox has started to move. The fix is a free software update, done at a dealer or sent to the vehicle wirelessly.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your Equinox EV is included. 2. Contact a Chevrolet dealer or GM customer service at 1-800-222-1020, or accept the free over-the-air software update when it arrives. 3. Watch closely for people on foot when pulling out of parking spots until it is fixed.

Affected vehicles (1)

2025 Chevrolet Equinox EV

Who to contact

Chevrolet — official Chevrolet recall lookup

Customer service: 1-800-222-1020

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component: BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT
Summary: General Motors, LLC (GM) is recalling certain 2025-2026 Equinox EV vehicles. The pedestrian alert sound system may not produce a sufficient change in volume between the vehicle being stopped and moving at low speeds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Safety risk: A vehicle that does not emit sufficient sound may fail to alert pedestrians of a moving vehicle, increasing the risk of a crash or injury.
Remedy: The body control module software will be updated by a dealer, or through an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed January 29, 2026. Owners may contact GM customer service at 1-800-222-1020. GM's number for this recall is N252530690. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 18, 2025.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.