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Cadillac LYRIQ owner's manual misdescribes rear head restraints

NHTSA campaign 25V193000 · Reported 2025-03-27 · General Motors, LLC

Incorrect head restraint information may lead to improperly adjusted head restraints, increasing the risk of injury in a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

GM found that the owner's manual for some 2025 Cadillac LYRIQ vehicles describes the rear outside head restraints — the padded headrests above the back seats — incorrectly. Following the wrong pictures and instructions, someone could set those headrests to the wrong position. A headrest that is not adjusted properly does not support a passenger's head the way it should, so someone could be injured more seriously in a crash.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your LYRIQ is covered.
2. Watch your mail for the free corrected owner's manual insert, or ask a Cadillac dealer for it, referencing recall N252492340.
3. Use the corrected instructions to adjust the rear head restraints. Cadillac customer service: 1-800-458-8006.

Affected vehicles (1)

2025 Cadillac Lyriq

Who to contact

Cadillac — official Cadillac recall lookup

Customer service: 1-800-458-8006

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Cadillac seat and child seat anchor recalls: what owners should know · all 3 Cadillac recalls in this area

Official notice

Component: SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
Summary: General Motors, LLC (GM) is recalling certain 2025 Cadillac LYRIQ vehicles. The owner's manual inaccurately describes the rear outboard head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202, "Head Restraints."
Safety risk: Incorrect head restraint information may lead to improperly adjusted head restraints, increasing the risk of injury in a crash.
Remedy: GM will mail owner's manual inserts with the correct illustrations and descriptions for rear outboard head restraints, free of charge. Owner notification letters were mailed April 30, 2025. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is N252492340.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.