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Lincoln Nautilus Power Windows May Not Reverse

NHTSA campaign 25V237000 · Reported Apr 11, 2025 · Ford Motor Company

high How serious is it? About this label

A closing window that doesn't reverse could press against a driver or passenger with excessive force before it retracts, increasing the risk of injury. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number25V237000
Reported to NHTSAApr 11, 2025
ManufacturerFord Motor Company
Part affectedVisibility:power Window Devices And Controls
Vehicles covered1 model/year combination, model years 2024
Do-not-drive advisoryNo
Park-outside advisoryNo
RepairFree at any franchised dealer

What's wrong, in plain English

On certain 2024 Lincoln Nautilus vehicles previously repaired under an earlier recall, the power windows may not automatically reverse when the global closing feature detects an object in the way while the window is closing.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is affected. 2. Contact a Ford dealer or Ford customer service at 1-866-436-7332. 3. Dealers will update the door module software, free of charge.
Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 25V237000. More in how recalls work.

Affected vehicles (1)

Who to contact

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Other Lincoln Nautilus recalls

All 23 Nautilus recalls

Official notice

Component
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Summary
Ford Motor Company (Ford) is recalling certain 2024 Ranger and 2024 Lincoln Nautilus vehicles previously repaired incorrectly under recall number 24V-597. When closing the windows with the global closing feature, the windows may not automatically reverse after detecting an object. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Safety risk
A closing window may exert excessive force and pinch a driver or passenger before retracting, increasing the risk of injury.
Remedy
Dealers will update the driver door module (DDM) and the passenger door module (PDM) software, free of charge. Owner notification letters were mailed May 15, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25C10.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.