Chrysler Pacifica/Voyager Rearview Camera May Not Display

NHTSA campaign 25V388000 · Reported Jun 12, 2025 · Chrysler (FCA US, LLC)

medium How serious is it? About this label

A missing rearview camera image reduces the driver's view behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	25V388000
Reported to NHTSA	Jun 12, 2025
Manufacturer	Chrysler (FCA US, LLC)
Part affected	Back Over Prevention: Sensing System: Camera
Vehicles covered	2 model/year combinations, model years 2023
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

On certain Chrysler Pacifica and Voyager vehicles, a manufacturing error can keep the rearview camera image from showing up on the screen. Because of this, these vehicles don't meet federal safety standards for rear visibility. Without a working camera image, the driver has a reduced view of what is behind the vehicle, which increases the risk of a crash.

What you should do

1. Check your VIN at nhtsa.gov/recalls.
2. Contact a Chrysler dealer; you can also call Chrysler customer service at 800-853-1403.
3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 25V388000. More in how recalls work.

Affected vehicles (2)

2023 Chrysler Pacifica
2023 Chrysler Voyager

Who to contact

Chrysler — official Chrysler recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Chrysler Rearview Camera Recalls Cover Missing and Lingering Images · all 6 Chrysler recalls in this area

Other Chrysler Pacifica recalls

Sep 1, 2026Chrysler Pacifica Sensor Crack May Disable Stability Controlhigh
Aug 13, 2026Chrysler Pacifica Rearview Camera May Not Displaymedium
Jun 4, 2026Chrysler Pacifica Hybrid: Battery Pack Fire Riskcritical
Jun 2, 2026Chrysler Pacifica, Voyager Seat Wiring May Disable Airbagshigh
May 21, 2026Chrysler Pacifica rearview camera image may not displaymedium
May 11, 2026Chrysler Pacifica Wheelchair Vans Recalled for Loose Restraintsmedium

All 35 Pacifica recalls

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Chrysler (FCA US, LLC) is recalling certain 2023 Chrysler Pacifica and Voyager vehicles. Due to a manufacturing error, the rearview camera image may not display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Safety risk: A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the rearview camera, as necessary free of charge. Owner notification letters were mailed July 3, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 34C.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.