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Dodge, Jeep, Ram and Chrysler cruise control may not cancel

NHTSA campaign 18V332000 · Reported 2018-05-17 · Chrysler (FCA US LLC)

high How serious is it? About this label

If the cruise control cannot be switched off and the vehicle holds its speed or accelerates, there is an increased risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

Chrysler is recalling certain Dodge, Jeep, Ram and Chrysler vehicles from several model years because the cruise control may not shut off. If a wire inside the vehicle shorts out while cruise control is in use, the driver may not be able to cancel it by pressing the brake pedal or by switching the system off. The vehicle could keep going at its set speed or even speed up. Dealers will inspect and reprogram the engine or powertrain computer.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to see if your vehicle is included. 2. The notice tells owners to stop using cruise control until the software update has been done, and says that if cruise control cannot be turned off while driving, to apply the brakes firmly and steadily, shift the transmission to neutral, and put the vehicle in park once it has stopped. 3. Contact a Chrysler dealer at 1-800-853-1403 for the update, which is free.

Affected vehicles (15)

Show all 15 vehicles

Who to contact

Chrysler — official Chrysler recall lookup

Customer service: 1-800-853-1403

Dodge — official Dodge recall lookup

Customer service: 1-800-853-1403

Jeep — official Jeep recall lookup

Customer service: 1-800-853-1403

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ELECTRICAL SYSTEM:WIRING
Summary
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Safety risk
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.