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Mercedes-Benz Sprinter Right-Side Door Won't Open

NHTSA campaign 18V743000 · Reported Oct 24, 2018 · Daimler Vans USA, LLC

high How serious is it? About this label

If the right-side doors can't be opened in a crash, it raises the risk of injury. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	18V743000
Reported to NHTSA	Oct 24, 2018
Manufacturer	Daimler Vans USA, LLC
Part affected	Latches/locks/linkages:doors:latch
Vehicles covered	2 model/year combinations, model years 2018
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Certain Sprinter vans have right-side door latches that were built with incorrect parts. Because of this, when the doors are unlocked electronically, the right-side doors may not be able to be opened, either from inside or from outside the vehicle.

What you should do

1. Check your VIN at nhtsa.gov/recalls.
2. Contact a dealer, or call Daimler Vans USA at 1-877-762-8267.
3. The inspection and any needed lock replacement is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 18V743000. More in how recalls work.

Affected vehicles (2)

2018 Mercedes-Benz Sprinter 2500
2018 Mercedes-Benz Sprinter 3500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Door Latch and Hood Lock Problems Owners Should Know · all 7 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter 3500 recalls

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Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
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Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh

All 31 Sprinter 3500 recalls

Official notice

Component: LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2018 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. The right side door latches may have been built with incorrect components. As a result, when the doors are electronically unlocked, the right-side doors may not be able to be opened from inside or outside of the vehicle.
Safety risk: In the event of a crash, if the right side doors cannot be opened, it could increase the risk of injury.
Remedy: DVUSA will notify owners, and dealers will inspect and replace the locks if necessary, free of charge. The recall began January 31, 2019. Owners may contact DVUSA at 1-877-762-8267.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.