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Mercedes-Benz Sprinter right-side doors may not open

NHTSA campaign 18V743000 · Reported 2018-10-24 · Daimler Vans USA, LLC

medium How serious is it? About this label

Moderate: the van drives normally and there is no order to stop using it, but doors that will not open after a crash can make injuries worse, so get the latches checked.

What's wrong, in plain English

The door latches on the right side of these vans may have been built with the wrong parts inside. When the doors are unlocked with the power locks, the right-side doors may not open at all — not from inside the van and not from outside. Day to day this is an inconvenience, but after a crash it can keep people from getting out on that side.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your van is included in this recall.
2. Contact your dealer, or Daimler Vans USA at 1-877-762-8267, to arrange the latch inspection.
3. Have the locks inspected and replaced if needed — free of charge.

Affected vehicles (2)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. The right side door latches may have been built with incorrect components. As a result, when the doors are electronically unlocked, the right-side doors may not be able to be opened from inside or outside of the vehicle.
Safety risk
In the event of a crash, if the right side doors cannot be opened, it could increase the risk of injury.
Remedy
DVUSA will notify owners, and dealers will inspect and replace the locks if necessary, free of charge. The recall began January 31, 2019. Owners may contact DVUSA at 1-877-762-8267.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.