Chevy Equinox and GMC Terrain rear seat welds may fail

NHTSA campaign 19V184000 · Reported 2019-03-07 · General Motors LLC

medium How serious is it? About this label

In the event of a crash, the insufficient welds may result in an increased risk of injury for an occupant seated in the rear-right position. The notice does not tell owners to stop driving.

What's wrong, in plain English

The right-hand rear seat may not have enough welds on the bracket that holds the head restraint — the padded headrest at the top of the seatback. If the vehicle is in a crash, that bracket may not hold as well as it should, so a passenger sitting in that spot is more likely to be hurt. Other seating positions are not affected. Your dealer will replace the whole right rear seatback frame at no charge.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your vehicle is affected.
2. Contact your dealer, or Chevrolet at 1-800-222-1020 or GMC at 1-800-462-8782, and give them recall number N192209550.
3. Schedule the seatback frame replacement — it costs you nothing.

Affected vehicles (2)

2019 Chevrolet Equinox
2019 GMC Terrain

Who to contact

Chevrolet — official Chevrolet recall lookup

Customer service: 1-800-222-1020

GMC — official GMC recall lookup

Customer service: 1-800-462-8782

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Chevrolet seat recalls: loose seat bolts and bad welds explained · all 7 Chevrolet recalls in this area
GMC seat recalls: loose bolts and bad welds explained · all 4 GMC recalls in this area

Official notice

Component: SEATS
Summary: General Motors LLC (GM) is recalling certain Chevrolet Equinox and GMC Terrain vehicles. The rear-right seat may have insufficient welds on the head-restraint bracket.
Safety risk: In the event of a crash, the insufficient welds may result in an increased risk of injury for an occupant seated in the rear-right position.
Remedy: GM will notify owners, and dealers will replace the rear-right seatback frame, free of charge. The recall began April 15, 2019. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N192209550.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.