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Sprinter vans may have wrong rear leaf spring shims

NHTSA campaign 20V426000 · Reported 2020-07-27 · Daimler Vans USA, LLC

high How serious is it? About this label

Poor handling increases the chance of a crash, so have it repaired promptly; the notice does not say to stop driving the van.

What's wrong, in plain English

On some 2019 Mercedes-Benz and Freightliner Sprinter vans, the wrong spacers — called shims — may have been fitted between the rear axle and the leaf springs that hold up the back of the van. Because of this, the van does not meet the federal rule for electronic stability control, and it may not steer or hold the road the way it should. A dealer replaces the shims and checks related parts, free of charge.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your van is affected.
2. Call your Sprinter dealer, or DVUSA customer service at 1-877-762-8267 (recall VS3LEFSPRI), for an appointment.
3. The dealer replaces the shims on both sides, renews the spring brackets, checks the rubber buffers, and adjusts the headlights — free.

Affected vehicles (1)

2019 Mercedes-Benz Sprinter (VS30)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz suspension recalls hit Sprinter axles and GLB front carriers · all 4 Mercedes-Benz recalls in this area

Official notice

Component: SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY:LEAF
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The incorrect leaf spring shims may have been installed between the rear axle and the leaf springs possibly affecting the vehicle's handling. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Safety risk: The incorrect leaf spring shims may negatively affect vehicle handling, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will replace the leaf spring shims on both sides, renew the spring brackets, check the rubber buffers for wear, renewing them if necessary, and adjust the headlamps, free of charge. The manufacturer has not yet provided a schedule for recall notification. DVUSA issued owners an interim notification on September 18, 2020. The recall began October 1, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LEFSPRI.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.