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Mercedes Sprinter Vans Incorrect Rear Leaf Spring Shims
high How serious is it? About this label
The incorrect shims may affect how the vehicle handles, which increases the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 20V426000 |
|---|---|
| Reported to NHTSA | Jul 27, 2020 |
| Manufacturer | Daimler Vans USA, LLC |
| Part affected | Suspension:rear:springs:leaf Spring Assembly:leaf |
| Vehicles covered | 1 model/year combination, model years 2019 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Some Sprinter vans may have the wrong leaf spring shims installed between the rear axle and the leaf springs. Because of this, the vehicle may not meet the federal safety standard for electronic stability control, and the way the van handles on the road could be affected. This is a rear suspension issue involving how the axle and springs are fitted together.
What you should do
2. Contact a dealer, or call DVUSA customer service at 1-877-762-8267, to schedule the repair.
3. The repair is free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V426000. More in how recalls work.
Affected vehicles (1)
Who to contact
Mercedes-Benz — official Mercedes-Benz recall lookup
Customer service: 1-800-367-6372
The bigger picture
- Mercedes-Benz Suspension Recalls Involving Sprinter Handling and Axle Support · all 4 Mercedes-Benz recalls in this area
Other Mercedes-Benz Sprinter (VS30) recalls
- Feb 17, 2023Mercedes-Benz Sprinter Blower Wiring May Overheatcritical
- Nov 3, 2021Mercedes-Benz Sprinter built with wrong-size front brake discshigh
- May 17, 2021Mercedes-Benz Sprinter Camper Stability Control Software Issuehigh
- Apr 6, 2021Mercedes-Benz Sprinter Steering Hoses May Leak Fluidhigh
- Apr 5, 2021Mercedes-Benz Sprinter VIN does not match its labelsmedium
- Dec 8, 2020Mercedes-Benz Sprinter owner's manual may be inaccurate or incompletelow
Official notice
- Component
- SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY:LEAF
- Summary
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The incorrect leaf spring shims may have been installed between the rear axle and the leaf springs possibly affecting the vehicle's handling. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
- Safety risk
- The incorrect leaf spring shims may negatively affect vehicle handling, increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will replace the leaf spring shims on both sides, renew the spring brackets, check the rubber buffers for wear, renewing them if necessary, and adjust the headlamps, free of charge. The manufacturer has not yet provided a schedule for recall notification. DVUSA issued owners an interim notification on September 18, 2020. The recall began October 1, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LEFSPRI.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.