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Mercedes Sprinter Vans Missing Extra Chassis Stabilization

NHTSA campaign 20V427000 · Reported Jul 27, 2020 · Daimler Vans USA, LLC

high How serious is it? About this label

If the vehicle is driven without the required stabilization, its handling could be affected, which increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	20V427000
Reported to NHTSA	Jul 27, 2020
Manufacturer	Daimler Vans USA, LLC
Part affected	Suspension:rear
Vehicles covered	1 model/year combination, model years 2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Some Sprinter vans may be missing extra chassis stabilization that their cargo capacity requires. Without this added stabilization, the vehicle does not meet the federal safety standard for electronic stability control systems. If the van is driven without this stabilization in place, the way the vehicle handles on the road could be affected. This chassis issue affects the vehicle's structure and its ability to meet electronic stability control requirements as intended.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm if your van is affected.
2. Contact a dealer, or call DVUSA customer service at 1-877-762-8267, to schedule the repair.
3. The repair is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V427000. More in how recalls work.

Affected vehicles (1)

2019 Mercedes-Benz Sprinter (VS30)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Suspension Recalls Involving Sprinter Handling and Axle Support · all 4 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter (VS30) recalls

Feb 17, 2023Mercedes-Benz Sprinter Blower Wiring May Overheatcritical
Nov 3, 2021Mercedes-Benz Sprinter built with wrong-size front brake discshigh
May 17, 2021Mercedes-Benz Sprinter Camper Stability Control Software Issuehigh
Apr 6, 2021Mercedes-Benz Sprinter Steering Hoses May Leak Fluidhigh
Apr 5, 2021Mercedes-Benz Sprinter VIN does not match its labelsmedium
Dec 8, 2020Mercedes-Benz Sprinter owner's manual may be inaccurate or incompletelow

All 15 Sprinter (VS30) recalls

Official notice

Component: SUSPENSION:REAR
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter vehicles. The chassis may be missing the additional stabilization required for its cargo capacity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Safety risk: If the vehicle is operated without the additional stabilization, vehicle handling could be affected, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will upgrade the chassis by replacing the stabilizer bar on the front axle and replacing shock absorbers and installing a stabilizer bar on the rear axle, free of charge. DVUSA issued owners an interim notification on September 18, 2020. The recall began October 1, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FAHRBA.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.