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Jeep, Ram and Dodge backup camera image stays on screen

NHTSA campaign 20V191000 · Reported Sep 10, 2020 · Chrysler (FCA US LLC)

medium How serious is it? About this label

A rear camera image that stays on the screen can distract the driver and increase the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number20V191000
Reported to NHTSASep 10, 2020
ManufacturerChrysler (FCA US LLC)
Part affectedBack Over Prevention: Sensing System: Camera
Vehicles covered19 model/year combinations, model years 2019–2020
Do-not-drive advisoryNo
Park-outside advisoryNo
RepairFree at any franchised dealer; this one can be delivered as an over-the-air software update

What's wrong, in plain English

Chrysler is recalling certain Jeep, Ram, Dodge and Chrysler vehicles with 8.4-inch or 12-inch radio screens. A software error can leave the backup camera picture on the screen after the driver has shifted out of reverse. Because of this, the vehicles do not meet the federal safety rule covering rear visibility. Dealers will update the radio display software. Owners can also choose to have the software updated remotely, over the air, instead of visiting a dealer.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to see if your vehicle is included. 2. Contact a Chrysler dealer at 1-800-853-1403 for the software update, or choose the over-the-air update instead. 3. The repair is free.
Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V191000. More in how recalls work.

Affected vehicles (19)

Show all 19 vehicles

Who to contact

Chrysler — official Chrysler recall lookup

Customer service: 1-800-853-1403

Dodge — official Dodge recall lookup

Customer service: 1-800-853-1403

Jeep — official Jeep recall lookup

Customer service: 1-800-853-1403

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Other Chrysler Pacifica recalls

All 35 Pacifica recalls

Official notice

Component
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Safety risk
The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37. (over-the-air software update)

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.