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Jeep, Ram and Dodge backup camera image stays on screen

NHTSA campaign 20V191000 · Reported 2020-09-10 · Chrysler (FCA US LLC)

medium How serious is it? About this label

A rear camera image that stays on the screen can distract the driver and increase the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

Chrysler is recalling certain Jeep, Ram, Dodge and Chrysler vehicles with 8.4-inch or 12-inch radio screens. A software error can leave the backup camera picture on the screen after the driver has shifted out of reverse. Because of this, the vehicles do not meet the federal safety rule covering rear visibility. Dealers will update the radio display software. Owners can also choose to have the software updated remotely, over the air, instead of visiting a dealer.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to see if your vehicle is included. 2. Contact a Chrysler dealer at 1-800-853-1403 for the software update, or choose the over-the-air update instead. 3. The repair is free.

Affected vehicles (19)

2019 Chrysler Pacifica
2019 Dodge Challenger
2019 Dodge Durango
2019 Jeep Grand Cherokee
2019 Jeep Renegade
2019 Jeep Wrangler
2019 RAM 1500
2019 RAM 2500
2019 RAM 3500
2020 Chrysler Pacifica
2020 Dodge Durango
2020 Jeep Cherokee

Show all 19 vehicles

2020 Jeep Gladiator
2020 Jeep Grand Cherokee
2020 Jeep Renegade
2020 Jeep Wrangler
2020 RAM 1500
2020 RAM 2500
2020 RAM 3500

Who to contact

Chrysler — official Chrysler recall lookup

Customer service: 1-800-853-1403

Dodge — official Dodge recall lookup

Customer service: 1-800-853-1403

Jeep — official Jeep recall lookup

Customer service: 1-800-853-1403

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Is your Chrysler backup camera blank or stuck on screen? · all 5 Chrysler recalls in this area
Why does my Dodge backup camera or reverse alert fail? · all 8 Dodge recalls in this area
Jeep backup camera recalls: why does the rear view go blank? · all 9 Jeep recalls in this area
Why does my Ram backup camera screen go blank in reverse? · all 12 RAM recalls in this area

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Safety risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37. (over-the-air software update)

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.