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Chevrolet Equinox and GMC Terrain tires can lose tread

NHTSA campaign 21V612000 · Reported 2021-08-05 · General Motors, LLC

critical How serious is it? About this label

Very serious — tread coming off a tire can happen suddenly at speed and make you lose control of the vehicle, so get the tires checked right away even though the notice does not tell owners to stop driving.

What's wrong, in plain English

Some of these SUVs left the factory on Hankook tires that were not made correctly. The tires did not get enough of the chemical that hardens the rubber properly. Because of that, the tread — the grooved part that grips the road — can peel away from the rest of the tire while you are driving. A dealer will read the date and identification code stamped on each tire and swap out any that are affected.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Call your Chevrolet dealer at 1-800-222-1020 or GMC at 1-800-462-8782 and ask about recall N212343560.
3. The dealer inspects the tire codes and replaces any affected tires free of charge.

Affected vehicles (3)

2021 Chevrolet Equinox
2021 GMC Terrain
2022 Chevrolet Equinox

Who to contact

Chevrolet — official Chevrolet recall lookup

Customer service: 1-800-222-1020

GMC — official GMC recall lookup

Customer service: 1-800-462-8782

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Chevrolet tire recalls: tread separation, wrong spares and bad labels · all 10 Chevrolet recalls in this area
GMC tire recalls: tread separation and wrong spare tire warnings · all 7 GMC recalls in this area

Official notice

Component: TIRES
Summary: General Motors, LLC (GM) is recalling certain 2021-2022 Chevrolet Equinox and GMC Terrain vehicles equipped with certain Hankook tires. The tires may have been manufactured with an insufficient amount of curative agent, which could cause tread separation.
Safety risk: Tread separation can result in a loss of vehicle control, increasing the risk of a crash.
Remedy: Dealers will inspect the tire DOT numbers, and replace any affected tires, free of charge. Owner notification letters were mailed on August 31, 2021. Owners may contact GMC customer service at 1-800-462-8782; and Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212343560.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.